ordering

Lazy Dog Designs welcomes custom orders. I recognize that there are an infinite number of possible designs and color combinations, so I would be happy to make what works best for you. Please write or call to discuss your requirements, so that I can provide you with a quote.

Please chat with me about the return policy on custom orders, as they may not be returnable due to their unique nature.

A 50% down payment on custom orders is required when the order is placed.

Ordering on this site is safe as this is a secure site. Any information you provide will be used to process and ship your order, or to contact you if necessary. If you would prefer to order outside this website, please contact me and we will find a workable solution.


Delivery

If the item ordered is in stock, your order will be shipped promptly following the processing of the payment. I will notify you with an estimated delivery time for out of stock and custom orders.

Your order can be shipped by USPS, UPS or Fed Ex, if you have a preference. The delivery charge on the website is approximate and is the price you will be charged unless you request a rush delivery or if you are outside the USA.


Returns and exchanges

Your satisfaction is important to me. To keep returns to a minimum, please feel free to request color samples in advance of placing your order. I would be happy to answer any questions you have so that you feel confident of your purchase.

Exchanges and returns for credit will be accepted for items that are in their original condition. Notification must be received within 30 days of purchase.

Please call me at 831-706-6881 and leave a message, or email me at barb@lazydogdesigns.com to request the address to send the return. Lazy Dog Designs does not pay the return shipping charges. Please send the package with insurance and a tracking number.

Due to their unique nature, custom orders may not be returnable.