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Lazy Dog Designs Policies

Special Orders

Lazy Dog Designs welcomes custom orders. We recognize that there are an infinite number of possible design and color combinations, and would be happy to make the one which works best for you. Please give us a call to discuss your requirements so that we can provide you with a quote.

Please contact us for the return policy on customer orders, as they may not be returnable do to their unique nature.

We request a 50% down payment on custom orders at the time that the order is placed.


Privacy

Lazy Dog Designs does not share our mailing list with any outside parties. The information which you provide will be used to process and ship your order, and to contact you regarding your order, only if required.


Ordering

This is a secure site. For your convenience, payments by VISA, MasterCard and PayPal are accepted.

Contact us for instructions if you wish to send a check or money order for payment.


Delivery

If the items ordered are in stock, your order will be shipped promptly following processing of payment. We will notify you with an estimated delivery time for out of stock items and custom orders.

Prices on our website include delivery using the United States Postal Service, Priority Mail. Please contact us regarding rush delivery and other shipping options which are available for an additional charge.


Returns and Exchanges

Your satisfaction is important to us. To keep returns to a minimum, please feel free to request color samples in advance of placing your order. Exchanges and return for credit will be accepted for items which are in their original condition. Notification must be received within 30 days of purchase.

Please contact us at 831-335-2553, or email to request the address to be used for returns. Lazy Dog Designs does not pay the return shipping charges. Please send the package via insured priority mail.

Due to their unique nature, custom orders may not be returnable. Please contact us for the return policy prior to placement of your custom order.


Cleaning Instructions

Due to the delicate handwork, please clean gently. Dry clean or wash with care. Cotton fabric will require ironing following washing to return to original appearance.

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